How can we help?

FAQ

Frequently Asked Questions

For FIRST-TIME Customers

Shipping Cost

FREE SHIPPING ON ORDERS $200+

About Shipping

As a general rule, we ship within 3 business days after payment is confirmed. *Sundays are not counted as business days since shipping operations are closed on Sundays.
If we are unable to ship due to damaged or missing items, our customer support team will contact you.

Payment Methods

SUPPLIER offers the following payment methods.

Credit card

Carrier charge

Convenience store payment

e-money / IC

Bank transfer

Buy Now, Pay Later

Return Cost

Return Cost
Please return your item(s) and we will refund the cost of the item(s). You will have to place a new order afterwards.

●Click here for the Refund Policy.

Gift Services
We are not offering gift services at the moment.

Member Registration

Register as a member to receive member benefits!
Depending on the amount you spend, you will receive rewards such as new arrival notification, advance sale informtion, and coupon distribution.

Reward Programs
VIP Program

Click here to register as a member.

Order

Do I need an account to make an order?
You can purchase products as a guest, but members with an account can enjoy a variety of benefits. You can also enjoy a smoother payment process (a must when purchasing items that sell out in minutes), easy access to your order status and order breakdown, and information on new product launches and special promotions.
Forgot my password?

On the login page, click "Forgot your password? on the login page will take you to a page where you can create a new password.

Changing or cancelling my order

You cannot cancel or change your order after the payment is completed.

Since we have a system that automatically ships products after payment is completed, products will be shipped even if there is an error in the order or wrong size due to the customer's terminal operation. Please check the confirmation screen before completing your order and be careful not to make any mistakes.

I have not received the order confirmation email yet. When will I get it?

If your email address is incorrect, you may not receive an order confirmation email. Please check your email address as it may be classified as spam. If you still haven't received the email after checking the above, please contact our customer support. We will resend you an order confirmation email.

I want to know my order status.

If you are a member, you can check your order status on My Page after logging in.

If you are a guest user, you will find a link to check the status of your order in the order confirmation email after purchase.

I received the wrong items

If you receive a product that is different from the one you ordered or defective, please contact our customer support as soon as possible. Please include your order number, a photo of the item, and any other relevant information. We will do our best to resolve these issues.

Payment Method

Credit Card

All major credit cards such as VISA, MasterCard, American Express, UnionPay, etc. are accepted. All major credit cards are accepted.

The debit date is the settlement date of each credit card company.

You can only make a one-time payment. We do not accept "Installment Payment" or "Bonus Payment".

Debit Card Payment

If you use a debit card, it will be charged immediately after your order is completed for immediate payment.

Refunds for returns and cancellations may take many days.

Convenience Store Payment
This service is not available in countries other than Japan.
Bank Transfer

After your purchase, please make a deposit to the designated bank account; if more than 3 days have passed, your order will be automatically cancelled.

Your order will be automatically cancelled after 3 days.

●BANK ACCOUNT
SUMITOMO MITSUI BANKING CORPORATION
SHIBUYA BRANCH
BankNumber : 9723462

SWIFT/ SMBCJPJT
BANK NAME / PLUS EIGHTY ONE CO.,LTD
BANK ADDRESS / 20-2, Udagawacho, Shibuya-ku, Tokyo, 150-0042, Japan
Beneficial Name / PLUS EIGHTY ONE CO.,LTD
ADDRESS / 2-12-12-801, SHIBUYA/SHIBUYA-KU, TOKYO, 150-0002, JAPAN

PayPal Payment
If you subscribe to Paypal, you can pay by Paypal.
Carrier Charge Payment
This service is not available in countries other than Japan.
Cash On Delivery
SUPPLIER does not accept "Cash on Delivery".
Overseas transaction fees
You may be charged an international transaction fee after the payment is completed. This fee is determined in accordance with your bank's fee and commission policy. For more information on international transaction fees, please contact your bank.
Preventing fraudulent payments
For secure online payment, we reserve the right to request your credit card information. If we do not receive your credit card information, or if we discover fraudulent transactions, we reserve the right to cancel your order history and your account. Any sensitive information obtained will be strictly protected and used for verification purposes only.

Return & Exchange

I'd like to return it.

Click here to learn more about the return policy.

For more information about our return policy, please click here.

Shipping costs for returned products
We currently do not cover return shipping costs, so all return shipping fees will be your responsibility.

PRODUCT

ARE YOUR PRODUCTS AUTHENTIC?
All of our products are 100% authentic and come directly from the brand. Feel free to contact us if you have any concerns and we'll be happy to help.
DO YOU RESTOCK ANY OF YOUR PRODUCTS?
Due to high demand, we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, we recommend subscribing to our newsletter here or following us on our social channels (Instagram, Facebook, Twitter) for the latest updates on our new releases.

24 HR Chat Support
SUPPLIER OFFICIAL LINE ACCOUNT