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We aim to respond within 48 hours, but during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch? Scroll down for more details.

Our Customer Service team is available Monday to Friday: 10:00 – 18:00 JST. Please note,
all of our emails will be in English.

FAQs
Find the answer you need in our FAQs section.